Examples
Oceanic® provides a number of campaigns in the
- 10 agents
- 20 agents
The calling list size is set at 25,000 numbers.
The Examples are intended to be illustrative only. You should not take the assumptions made to be a reflection of what you will find in practice. For each dialing method, there are literally billions of combinations of events, and the chances of any example being an exact replica of your particular circumstances for any one campaign are thus remote in the extreme.
Having disposed of the warning, let's look at what the Examples are really going to do for you
- Together with the notes in the help file, you'll get a very good idea of how to complete the Campaign Wizard for any dialing method.
- And you will also get a good idea of relative performance, both across different dialing methods, and within each method.
Changing and saving Examples
Tune the assumptions to suit your own circumstances. If you want, you can take Example campaigns, modify them and save them. You will need to give them a different name, since the Examples are all in read only mode, and cannot be saved with their existing names.
Organization of Examples
A lot of the work that you do with the Examples is likely to be in comparing one example with another, looking at say the impact of changing talk times, or no answer percentages on campaign performance. To help you do this, you should start by getting an appreciation of what the base Examples are doing.
Base Examples
See Base Examples.
We have developed standard campaigns for all dialing methods and these are stored in the Base folders for both 10 as well as 20 agents. Events such as talk times and call outcomes are the same in all cases. The things that distinguish one base example from another are the differences you might expect due to choice of dialing method alone.
Other Examples
See Other Examples.
The remaining Examples look at the impact of varying particular event data, when all the other (base) assumptions are held constant. For example in the Live Calls folder, the live call percentage of 35% from the base campaign has been changed to 20% (i.e. low) and 50% (i.e. high) in successive campaigns. You'll notice that we've done this replication for three dialing methods only from the Base folder:
When a change has a knock-on effect elsewhere, we have changed other data in proportion. For example, in raising the live call percentage by 15 percentage points, we have had to lose 15 points from the other call outcomes, so that the total of outcomes still balances to 100%.
Preliminary reading
If you are working through these Examples with the aim of getting an idea of how the more advanced dialing methods work, you should take time to read the following topics:
- For predictive dialing you should consider Benchmarking Against Oceanic®
- For power dialing you should consider Power Dialing
- For progressive dialing you should consider Comparing Overdial and Predial