Auto Preview

This dialing method, which is often called auto dialing, is the same as Simple Preview, but with the norm being that no discretionary time is allowed for the agent to preview screen-popped details, i.e. to do open preview. Nevertheless the open preview state is often used for at least some agents on a campaign, no matter what the dialing method, and it is provided as an option here. The sequence of events is

an agent becomes available
immediately, details of the next number to be dialed are screen-popped for him, and dialing of that number commences.

Historically, dialing, script and database management was normally done on a standalone PC. Some of these functions have now shifted, or are shared with ACDs and networked servers, but the principle of one line dialed per agent, and no pooling of call outcomes remains.

For more on how pooling works (common to all methods using predial and/ or overdial), see Progressive Dialing.