Fig. 1 - Overdial Rate
On the Extended Properties page, when the power dialing method or the Cookbook has been selected, this is one of the options for overdialing (the other being Reciprocal).
Oceanic® will dial out trunks at the rate specified for each agent available, e.g.
| Overdial rate | Agents available | Oceanic® will be dialing out on... |
|---|---|---|
| 2 | 6 | 12 trunks |
| 1.92 | 4 | 7.68 trunks (1.92 x 4), and using a randomizing technique to decide whether to dial at 7 or 8 trunks. |
The value range is from 1 to 20, with 2 decimal places.