Oceanic®

Progressive to Predictive

This upgrade is similar to the upgrade from Simple preview to predictive The main points to note are:

• The investments in both scripting software and dialing equipment may well be at a more advanced level in the case of auto preview, requiring less additional investment. Agents too will be more experienced in handling calls quickly, and will have less adjustment to make, in going predictive.
• This upgrade may be undertaken in order to do overdial as well as predial, or it may be done in order to switch from using a predial algorithm, to using an overdial one only. You may want to run the upgraded campaign on both bases. In any event, if you want to retain predial as an option (on the Extended Properties page), you should read Comparing Overdial and Predial and Combining Overdial and Predial.