Simple Preview to Predictive
If you haven't already done so, read the predictive dialing topic to see what it involves.
Here are all the things to be aware of, as you work your way through the Wizard.
Setup Times
Fig. 1 - Setup and Talk Properties
You can still assign agents to open preview when you dial predictively; specify the time here and assign the agents on the Extended Properties page. The only other time to consider here is dialing setup time.
See also Setup and Talk Properties.
Talk Bands
Fig. 2 - Talk Bands
Refer back to the third paragraph in the topic on Upgrading Your System for points to consider here.
See also Setup and Talk Properties.
Call Outcome Properties
Fig. 3 - Call Outcome Properties
The first thing to note is that the practice on no answers will change. A simple preview agent is likely to choose when to hang up, and times to no answer are likely to vary. Most dialers will set a fixed time to no answer for a campaign, with no variance, but in case you need it, we've left the variance cell enabled.
A good predictive dialer should be able to screen out most outcomes that are not live calls, but before you enter values for machine detection make sure you have read the Dialer Detection Issues section.
Extended Properties
Fig. 4 - Extended Properties
The Wizard will now open up this page for you. To understand what is required, see the Extended Properties section.
You should also read Benchmarking Against Oceanic®. This material will tell you all you need to know to complete the transition to predictive dialing.