Oceanic®

Overdial Setting in Oceanic®

Fig. 1 - Overdial Settings

This section of the Extended Properties page (Fig. 1) becomes available for selection if you have previously chosen either

• predictive or power dialing, or
• Cookbook mode, with overdial as one of your agent dialing states

There are four ways of tuning the overdial performance of Oceanic®. If you have chosen Cookbook mode, any one of these four options may be selected, otherwise two apply to predictive dialing and two to power dialing. Follow the links for details.

Dialing method	Options	Comment
Predictive	Overdial Control No Answer Control	If you apply limits to dialing resources on a predictive campaign or when using the Cookbook, Oceanic® will disable any settings for overdialing and run the campaign at a maximum overdial rate of 100%.
Power	Reciprocal for Power Dialing Overdial Rate	See Note in Power Dialing if you are trying determine the right number of agents, and want to use power dialing.