Oceanic®

Overdial Setting in Oceanic®

Overdial Settings

Fig. 1 - Overdial Settings

This section of the Extended Properties page (Fig. 1) becomes available for selection if you have previously chosen either

There are four ways of tuning the overdial performance of Oceanic®. If you have chosen Cookbook mode, any one of these four options may be selected, otherwise two apply to predictive dialing and two to power dialing. Follow the links for details.

Dialing method Options Comment
Predictive
  1. Overdial Control
  2. No Answer Control
If you apply limits to dialing resources on a predictive campaign or when using the Cookbook, Oceanic® will disable any settings for overdialing and run the campaign at a maximum overdial rate of 100%.
Power
  1. Reciprocal for Power Dialing
  2. Overdial Rate
See Note in Power Dialing if you are trying determine the right number of agents, and want to use power dialing.