11) Auto Preview Reconsidered
At this point, Polly is reasonably happy with the assumptions made for the campaign thus far. Before she turns to look at the revenue analysis and consider the investment involved, she wants to revisit the selection of dialing method.
When she looked at auto dialing earlier, it gave ten minutes less talk time per agent hour than predictive dialing, which made the latter a natural choice. A lot of things have changed since then, so she decides to apply auto preview to the latest set of campaign numbers, to see what the difference is now.
Comments on assumptions
Extended Properties
The dialing method is changed back to auto preview, meaning no benefit from overdialing
Setup and Talk Properties
The dialing setup time is reset to 2.5 seconds
Call Outcome Properties
The agents will be responsible for detecting answering machines
Comments on campaign output
Auto preview would knock around 7 minutes off the average agent talk time per hour, and add 160 - 170 agent hours to the campaign. Polly decides that predictive dialing is the way to go, provided that the revenues and costs stack up. She asks Tom to give her a hand with the financials.
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