Min/ Max Values
We have set some min/ max figures within the Campaign Wizard, partly to discourage people from wasting their time doing irrelevant simulations! We think that the limits we are giving you will satisfy anyone running serious outbound campaigns. However, we will listen to those who think that they should be wider. Key limits are as follows:
Campaign Properties
Fig. 1 - Campaign Properties
| Feature | Min | Max | Comment |
|---|---|---|---|
| Number of campaigns open at any time | No limit | ||
| Number of agents (per campaign) | 1 | 250 | We don't hear of too many outbound campaigns of more than 250 agents. However if you would like to work with a higher max, let us know. |
| Campaign length | 1 hour | 10,000 hours | |
| Size of calling list (in Cycle 1) | 1000 | 10,000,000 |
For usage guidance, see Campaign Properties
Setup and Talk Properties
Fig. 2 - Setup and Talk Properties
| Feature | Min | Max | Comment |
|---|---|---|---|
| Open preview time | 0 secs | 900 secs | |
| Dialing setup time | 1 secs | 20 secs | |
| No. of talk time distributions | 1 | 5 | |
| Avg talk time | 5 secs | - | Overall |
| Avg talk time | - | 1800 secs | In any talk band |
| Avg wrap time | - | 900 secs | In any talk band |
| Not ready time | 50% | ||
| Variances | 40% | The variances that you will be asked to enter for some events, in this and subsequent wizard pages have a maximum value of 40%. You will not be able to enter higher values. For an understanding of this limitation see Normal Distribution |
For usage guidance, see Setup and Talk Properties.
Call Outcome Properties
Fig. 3 - Call Outcome Properties
| Feature | Min | Max | Comment |
|---|---|---|---|
| Avg time to answer | 1 sec | 30 secs | |
| Avg time to no answer | 5 secs | 60 secs | |
| Time to detect busies and other telco | 0 secs | 20 secs | |
| Time for agent or dialer to detect answering machines, faxes and modems | 0.1 secs | 180 secs | This time has been set long deliberately to allow a message to be left, or a fax to be sent, where local regulations allow this. |
For usage guidance, see Call Outcome Properties
Extended Properties
Fig. 4 - Extended Properties
| Feature | Min | Max | Comment |
|---|---|---|---|
| Predial interval | 12 secs | ||
| Abandoned call % | 1% 0% |
5% 5% |
for predictive dialing for power dialing In steps of any size. |
| Overdial settings | Four ways of setting and tuning overdial for predictive and power dialing | ||
| No. of standby agents on a campaign (power dialing) | No limit | ||
| Wait time allocation for standby agents | Idle/ Productive, in any mix |
For usage guidance, see Extended Properties
Call Recycling Properties
Fig. 5 - Call Recycling Properties
| Feature | Min | Max | Comment |
|---|---|---|---|
| Cycles in call recycling | 20 |
For usage guidance, see Call Recycling Properties
Menu Settings
| Feature | Min | Max | Comment |
|---|---|---|---|
| Abandoned call delay | 0 secs | 5 secs | |
| Measurement of abandoned calls | May be based on live calls only or all calls |
If you need to extend these limits and settings, we'd like to hear from you, and know why. See also Dialing Under Extreme Conditions.